Return & Refund Policy

At Cronexe, we aim to provide quality products and a smooth shopping experience for our customers.

📦 Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective upon arrival.

• You received the wrong product.

• The product is missing an essential part or accessory.

The product must be unused, in its original condition, and preferably in its original packaging.

🚫 Non-Returnable Items

Returns may not be accepted if:

• The product has been used, damaged, or altered by the customer.

• The product is returned without its original packaging/accessories.

• The return request is made after 7 days of delivery.

• The issue is caused by improper use or normal wear and tear.

🔄 Exchange

If you receive a defective, damaged, or incorrect product, Cronexe may offer an exchange or replacement after verification.

💰 Refunds

If a refund is approved, it will be processed after the returned product has been received and inspected.

For Cash on Delivery (COD) orders, refunds can be processed through a mutually agreed payment method.

🚚 Return Shipping

If the return is due to a wrong, damaged, or defective product, Cronexe will cover the applicable return shipping cost.

For returns due to change of mind or personal preference, return shipping charges may apply.

📸 Unboxing Video

Customers are strongly encouraged to record an unboxing video immediately after receiving their parcel, especially for damaged, defective, or incorrect orders. This helps us verify claims and process them faster.

📞 How to Request a Return

To request a return or exchange, contact Cronexe Customer Support within 7 days of delivery and provide:

• Order number

• Reason for return

• Photos/videos of the product
  

Our team will review your request and guide you through the return process.

Cronexe reserves the right to approve or reject a return request after reviewing the product condition and reason for return.